Privacy Policy
We are committed to safeguarding your privacy and ensuring the secure handling of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you access our bicycle rental services. By using our services, you agree to the terms described below.
1. Information We Collect
We collect various types of information to provide seamless services, enhance user experience, and maintain security.
a. Personal Information
  • Your name, email address, phone number, and payment details when you register or make a booking.
  • Identification documents or proof of address (if required for specific rentals).
b. Rental Details
  • Information about the bicycles you rent, rental dates, and locations.
c. Usage Data
  • Your interaction with our website, including visited pages, time spent, and browsing patterns.
  • Device and browser details such as IP address, operating system, and screen resolution.
d. Optional Data
  • Feedback, reviews, or responses to surveys, which help us improve our services.
2. How We Use Your Data
Your information is used strictly for purposes that align with delivering and improving our bicycle rental services:
  • Facilitating bookings and confirming rental agreements.
  • Processing payments and ensuring financial transactions are secure.
  • Managing customer support inquiries and providing assistance.
  • Enhancing our services through data analysis and trend identification.
  • Communicating updates, offers, or policy changes.
We do not sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your data under the following legal bases:
  • Performance of a Contract: To fulfill your booking and rental agreements.
  • Consent: For optional communications or additional services.
  • Legal Obligations: To comply with legal and regulatory requirements.
  • Legitimate Interests: To ensure smooth operation, security, and improvement of our services.
4. Data Sharing
We limit sharing your information to trusted partners and specific situations:
  • Service Providers: Payment gateways, IT support, and analytics tools.
  • Compliance Requirements: To meet legal obligations or respond to law enforcement requests.
  • Business Transfers: In case of a merger, acquisition, or restructuring, data may be transferred with due protection measures.
5. Data Retention
We retain personal information only as long as necessary:
  • Rental transaction data is kept for accounting and legal purposes.
  • Usage data is retained to improve our platform and services.
  • Once retention periods are met, data is securely deleted or anonymized.
6. Security Measures
We prioritize the security of your data through:
  • Encrypted communication channels (e.g., HTTPS).
  • Secure payment processing systems.
  • Regular security audits and updates to our platform.
  • Access restrictions to sensitive information.
Although no system is immune to breaches, we strive to implement industry-leading security measures.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal data, including:
  • Access: Request details about the information we hold about you.
  • Correction: Rectify inaccurate or outdated information.
  • Deletion: Request the removal of personal data under certain circumstances.
  • Restriction: Limit how your data is used in specific cases.
  • Objection: Opt out of data processing, such as for direct marketing.
To exercise these rights, please contact us via the support section of our website.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
  • Improve website functionality and user experience.
  • Remember user preferences and streamline navigation.
  • Analyze site traffic and monitor performance.
You can manage cookie preferences through your browser settings. Disabling cookies may affect the availability of some features.
9. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect information from minors. If you believe a child has provided us with personal data, please inform us immediately, and we will take appropriate action.
10. Location Data
When you rent bicycles with location-tracking features, we may process geolocation data to:
  • Facilitate accurate pickup and drop-off logistics.
  • Recover lost or stolen bicycles.
Location data is not used for any unrelated purposes.
11. Third-Party Links
Our website may include links to third-party services. These external sites operate independently and have their own privacy practices. We recommend reviewing their policies before engaging with their services.
12. International Transfers
If your personal data is transferred outside the United Kingdom, we ensure compliance with international data protection standards. Measures such as encryption, contractual clauses, or equivalent safeguards are applied.
13. Updates to This Policy
This Privacy Policy may be updated periodically to reflect changes in our operations or legal requirements. Revisions will be posted on our website, and significant updates will be communicated to users.
14. User Responsibilities
As a user, you are responsible for:
  • Providing accurate and up-to-date information during registration or booking.
  • Safeguarding your account credentials and notifying us immediately of unauthorized access.
  • Complying with our terms of service and responsible usage guidelines.
15. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please reach out through the support section on our website. We are committed to addressing your inquiries promptly and transparently.
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